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Josh Daniels founded VideoSurveillance.com in 2008 and has served as the company’s President since that time. Josh enjoys the entrepreneurial challenge of building a rapidly growing business in the dynamic IP Video market.
VideoSurveillance.com is a virtual security integrator and online retailer, specializing in the design and configuration of custom IP video security camera systems. The company has remained on the cutting-edge of IP surveillance products and equipment, delivering high-performance video surveillance solutions to customers around the world.
MO: What is a virtual security integrator?
Josh: We are an experienced security integrator who services our worldwide customers “virtually” from our office in Portland, OR. As a virtual security integrator, we’re able to remotely work within our customer’s site or facility using a variety of media and tools. We then custom design a security camera system, making recommendations on cameras, video management, storage, networking, and installation. We can still closely examine a customer’s site through virtual means and provide configuration support to ensure the longevity of their security operation.
An additional benefit of being “virtual” is the ability to provide excellent customer service through our availability and responsiveness during (and after) the sales process. Our inside sales engineers and tech support are always reachable via phone and email during business hours.
MO: How have you remained on the cutting-edge of IP technology and what does that mean for your customers?
Josh: Our sales and tech support teams are certified and trained by the industry’s leading IP camera manufacturers. Routinely, they attend multiple trade shows and industry events per year to stay on top of new trends and expand their product knowledge. We also test all products in our lab to check usability and performance.
We never limit ourselves to just one or two security vendors. Instead, we select the best products from dozens of top tier security manufacturers based on our customers’ needs and budgets. Customers can rest assured knowing we always consider their needs before moving forward with a product. As independent security experts, we make sure that our customers get the most out of their IP surveillance system.
MO: What’s the biggest risk that you’ve ever taken and how did it turn out?
Josh: When we started the business in 2008, we focused on emerging IP Video technology instead of standard analog CCTV. Since then, IP Video has overtaken CCTV as the most commonly installed technology in new surveillance projects, as more businesses and homeowners discover the advantages of using IP video. We haven’t looked back since.
MO: What advice would you give a company looking for a security system? What questions should they be asking? What features could they need that they may overlook?
Josh: Companies need to plan for the future when implementing a new or enhanced security system. Most businesses at some point add more surveillance cameras; this is easiest and most realistic when using IP video as it’s much more scalable than CCTV video. Also, security should not be the only concern here: cameras are also a great tool for monitoring work flow and customer traffic, reducing potential liability, and viewing other facilities and locations. By talking to an experienced IP video integrator, businesses can learn how to best address security threats and what they can do to improve their security measures.
MO: What are some of the biggest issues currently facing the security industry?
Josh: Traditional security integrators and installers are still new to IP Video technology, and thus need more time to learn its benefits. Although the industry is already past the tipping point from analog CCTV to IP video, many traditional security installers do not have expertise or training in IP video technology. The learning gap has prevented the IP video market from growing at its full potential.
Secondly, cloud-based recording is another emerging technology in the security industry that may soon take away market share from local DVR/NVR storage. However, cloud-based recording isn’t yet prepared for managing HDTV quality systems largely because of bandwidth limitations.
MO: What’s the most exciting thing on the horizon for you personally or professionally?
Josh: We’re beginning to standardize on HDTV IP Video systems as well as a wide variety of software and apps for remote & mobile phone viewing. Now that these technologies have been proven we’ll see them become much more accessible, and most importantly, affordable.
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